Return & Refund Policy

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At Eleganza Living, we aim to ensure your complete satisfaction with our products. We understand that sometimes things may not go as planned, and we are here to assist you with returns, exchanges, and after-sales services, all while ensuring that the process is as smooth and clear as possible.

 

Return and Exchange Guidelines:

  • Original Invoice Required: For all returns, exchanges, and maintenance requests, the original purchase invoice must be provided.
  • Refund Policy: You are entitled to a refund within 7 days of your purchase, provided that the items have not been delivered.
  • Exchange Policy: You may exchange your purchased items within 14 days of the purchase date, as long as the items have not been delivered. Special orders are exempt from this policy.
  • Non-Returnable Items: Please note that the following items cannot be returned or exchanged: bed sheets, pillowcases, mattresses, accessories, and carpets.
  • No Additional Time Extension: Exchanged or refunded items do not extend the original return or exchange period.
  • Payment and Invoice Policy: Invoices must be fully paid within 7 days of purchase. If payment is not made within this period, the invoice will be canceled, and the amount will be converted into store credit.
  • Special Orders: For custom or special orders, a minimum of **50% down payment** is required. In the event of a delay, you have the right to cancel the order.
  • Refund Timeline:Refunds are processed within 7 business days from the date of the refund request, provided that the items have not been delivered or received and the request complies with our terms and conditions.
  • Auction Products: Items purchased through auctions are non-returnable and non-exchangeable.
  • Order Cancellation: If there is an error in price, stock availability, product dimensions, description, or image, Eleganza Living reserves the right to reject or cancel the order. Additionally, in the event of a technical error, the company has the right to cancel the order without the obligation of compensation.

 

Auction Products:

  • Auction purchases are final and cannot be returned or exchanged.
  • These items are not covered by any warranty.
  • Auction products may have scratches, damages, be unclean, or come without factory packaging.

 

Garage Sale Products:

  • No Return/Exchange: Items purchased from our Garage Sale cannot be returned or exchanged.
  • Full Payment Required: The full invoiced amount must be paid in advance before receiving the item.
  • No Insurance: Garage Sale items are not covered by any insurance policy.
  • No Maintenance or Delivery Services: Maintenance or delivery services are not provided for Garage Sale items.

 

Warranty and After-Sales Service:

  • Free Maintenance: We provide free maintenance services (excluding misuse or overuse) in line with the manufacturer’s warranty terms.
  • Price Guarantee: If you find the same product at a lower price within 14 days of your purchase, we will refund the difference. Proof of purchase and relevant documents must be presented. Note: This does not apply to direct purchases from suppliers or distributors.
  • Promotions and Discounts: During promotions, discounts in the form of store credit may be provided for invoices issued within the past 14 days.
  • Warranty Exclusions: Auction products are not covered by any warranty.
  • In case of failure to fulfill, customers are entitled to a full refund of the invoice without additional compensation.

 

Maintenance Requests:

  • If you require furniture to be picked up for maintenance services, an initial service fee ranging from SAR 150 to SAR 500 (depending on location) will be charged. This must be paid before the pick-up service.
  • A link will be sent to process the payment and request maintenance services.