Customer Service

At Eleganza Living, we are deeply committed to providing an exceptional shopping experience for all our valued customers in Saudi Arabia. Our dedicated customer care team is here to offer prompt assistance and ensure your journey with us is seamless, from browsing to delivery.

 

How to Reach Us:

• Email Support:Drop us an email anytime at [info@eleganzaliving.com], and we promise to respond within [number] hours during business hours.
• Phone Support: For faster assistance, call us at [+966 50 291 6200]. We are available from [insert hours of operation], ready to answer your queries.
• Live Chat: Prefer real-time assistance? Our live chat is available on our website during business hours for quick and personalized support.

 

Product Guidance:

• Comprehensive Product Details: Each of our products comes with in-depth descriptions covering features, dimensions, materials, and assembly requirements, so you know exactly what you're getting.
• Customization Help: Have a special request or need customization advice? Our customer service team is here to guide you through your options and ensure the perfect fit for your needs.

 

Support with Your Orders:

• Order Tracking: Once your order is processed and shipped, we’ll send you a shipping confirmation email, complete with a tracking number, so you can easily follow your order's progress.
• Order Modifications: Need to change something after placing your order? No worries—just reach out to us as soon as possible, and we’ll assist you in making the necessary updates.

 

Easy Returns and Exchanges: 

• Hassle-Free Returns: If your item doesn’t meet expectations, you can return it within 30 days, provided it’s unused and undamaged. Just contact us, and we’ll guide you through the process.
• Return Instructions: Our team will provide a return authorization and clear instructions to make the process as smooth as possible.

 

Warranty Assistance:

• Product Warranty: Many of our furniture pieces come with a manufacturer’s warranty, ensuring quality and peace of mind. If you encounter any issues, simply contact us for assistance.
• Your Feedback Matters:  We value your opinions! If you have any feedback on how we can improve or if you experience any issues during your shopping experience, please let us know. Your feedback is essential for us to continually enhance our products and services.
• Privacy and Confidentiality:  Your privacy is our priority. We handle all personal information in strict accordance with our Privacy Policy and will never share your data with third parties without your consent.
• Our Guarantee:  At Eleganza Living, your satisfaction is our top priority. Whether you have concerns about your order, questions about our products, or need support at any stage, we are here to ensure your experience is nothing short of excellent.